Terms & conditions

1. Scope

These terms apply to every booking made directly through this site with Souto Escapes. Bookings made through Airbnb or Booking.com are additionally governed by those platforms' own terms.

2. Booking and payment

When you complete a booking you pay a deposit of 30% of the total. A booking is confirmed only once the deposit payment is accepted; until then the dates are held temporarily.

The balance is yours to pay before arrival: we send an email reminder as the date approaches, and you make the payment yourself from your guest account. The payment method used for the deposit is normally kept on file to make that payment easier for you, but it is never charged without an action on your part.

All prices are shown in euros and include applicable VAT. The municipal tourist tax (€2 per adult per night, up to a maximum of 7 nights) is shown separately and collected on behalf of the municipality.

3. Cancellation and changes

• Cancelling more than 14 days before check-in: full refund.
• Cancelling within 14 days: 50% of the accommodation cost is refunded.
• The cleaning fee and tourist tax are always refunded in full.

Refunds are issued to the original payment method and normally take 5–10 working days. Date-change requests are considered individually and depend on availability.

4. Arrival and departure

Check-in is from 15:00 to 22:00. Check-out is by 11:00. Arrivals outside these hours can be arranged in advance. Valid identification is required for all guests, as required by law.

5. Use of the accommodation

The number of guests must not exceed the number stated on the booking. Parties and events are not permitted. Smoking indoors is prohibited. Quiet hours begin at 22:00. Pets only by prior written agreement.

6. Damage

Guests are responsible for damage caused to the accommodation or its contents during their stay, excluding normal wear and tear. We will report any damage within 72 hours of check-out, with photographs and a cost estimate.

7. Liability

Our liability is limited to the amount paid for the booking, except in cases of intent or gross negligence. We are not responsible for flight delays or cancellations, weather, or other events outside our control.

8. Governing law

These terms are governed by Portuguese law. In the event of a consumer dispute, consumers may refer the matter to an alternative dispute resolution body under Portuguese Law 144/2015.